At Official Packman Vapes, we want every order to be handled clearly and efficiently. This Shipping & Returns Policy explains how orders are processed, shipped, and handled if an item arrives damaged, incorrect, or has another eligible issue.
Shipping Policy
Order Processing
Orders are reviewed and processed after payment has been successfully confirmed.
Most orders are prepared for shipment within 1–3 business days. Processing times may take longer during holidays, promotional periods, or periods of unusually high order volume.
Orders are not normally processed or shipped on weekends or public holidays.
Shipping Times
Estimated delivery times depend on the destination, shipping method, carrier, customs processing, and other factors outside our direct control.
Estimated delivery windows are provided as estimates rather than guaranteed delivery dates.
Delays can occur because of:
- Carrier disruptions
- Severe weather
- Holidays
- Customs processing
- Incorrect or incomplete shipping information
- Address verification
- Local delivery restrictions
- Other circumstances outside our control
Once an order has been handed to the carrier, tracking information may be provided when available.
Tracking
When tracking is available, customers will receive tracking information using the contact details provided with the order.
Tracking updates may take some time to appear after the package enters the carrier’s system.
Customers should monitor their tracking information and contact the carrier directly regarding carrier-specific delivery delays.
Shipping Address
Customers are responsible for providing an accurate and complete shipping address at checkout.
Please check your:
- Full name
- Street address
- Apartment or unit number
- City
- State or region
- Postal code
- Phone number, when required
If an order has not yet shipped and you notice an address error, contact customer support as soon as possible.
We cannot guarantee that an address can be changed after an order has entered processing or been shipped.
Age and Legal Requirements
Certain vape products may be subject to age restrictions and other legal requirements.
Where applicable, customers must meet the minimum legal age and complete any required age or identity verification.
We reserve the right to cancel an order when required verification cannot be completed or when the transaction would violate applicable law.
Lost, Delayed, or Undelivered Packages
If tracking shows that a package is delayed, customers should first review the carrier’s tracking information and delivery notices.
If a package is marked as delivered but cannot be located, please check with household members, building management, neighbors, or the carrier before contacting us.
If a package is confirmed lost by the carrier, contact us with your order number and tracking information so we can review the situation.
We are not responsible for delays caused by incorrect addresses, refused deliveries, customs procedures, carrier disruptions, or circumstances outside our control.
Return Policy
Because vape and other regulated products may have health, safety, hygiene, and legal restrictions, returns are handled on an eligibility basis.
Please contact us before sending anything back. Unauthorized returns may not be accepted.
Eligible Return Situations
Depending on the circumstances, an order may qualify for a return, replacement, or other resolution when:
- You received the wrong product.
- Your order arrived damaged.
- An item is missing from your order.
- The product has a verified manufacturing defect.
- We made an error when fulfilling your order.
Eligibility may require photographs, order information, packaging details, or other reasonable evidence.
Damaged Orders
If your package arrives visibly damaged, document the condition of the package and product as soon as possible.
Contact customer support with:
- Your order number
- A description of the issue
- Photos of the shipping package
- Photos of the affected product
- Any relevant shipping or tracking information
Do not dispose of the damaged item or packaging until we have reviewed the claim.
Incorrect Items
If you receive an item that does not match your order, contact us before using or returning it.
We will review the order and determine the appropriate resolution.
Defective Products
If you believe a product has a manufacturing defect, contact customer support with your order number and a description of the problem.
We may request additional information or photographs to help determine whether the issue qualifies for a replacement or other resolution.
A product that has been opened, modified, damaged through misuse, or improperly stored may not qualify as defective.
Non-Returnable Items
Unless otherwise required by applicable law, we generally cannot accept returns of products that have been opened, used, altered, or otherwise made unsuitable for resale.
We may also restrict returns for products that cannot legally be resold after being opened.
Order Cancellations
If you need to cancel an order, contact customer support as quickly as possible.
Cancellation requests are not guaranteed once an order has entered processing or shipment.
If an order has already shipped, the normal return or delivery procedures may apply instead.
Refunds
When a refund is approved, the refund will normally be issued to the original payment method where possible.
The time required for the refund to appear depends on the payment provider or financial institution.
Shipping charges may be non-refundable unless the refund results from an error on our part or applicable law requires otherwise.
Exchanges and Replacements
Where appropriate, an eligible defective, damaged, missing, or incorrect item may be replaced rather than refunded.
Replacement availability depends on product availability and applicable legal requirements.
Contact Us
For questions about an order, shipping, returns, damaged products, or replacement requests, please contact our customer support team.
When contacting us about an order, include your order number and the email address or contact information used when placing the order.
We will review your request and explain the available options based on the circumstances and applicable requirements.